Version: Редакция от 18.07.2026

PMKL Online Store Public Offer

1. General Provisions

1.1. This document constitutes a public offer issued by Promakeup Limited Liability Company (Taxpayer Identification Number: 9713011844; Primary State Registration Number: 1247700180078), hereinafter referred to as the “Seller”, and contains an offer to enter into a retail sale and purchase agreement for goods sold remotely through the online store available at pmkl.ru, hereinafter referred to as the “Website”.

1.2. This Offer has been prepared in accordance with Articles 435, 437, 438, 493 and 497 of the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 dated February 7, 1992 “On Consumer Rights Protection”, the Rules for the Sale of Goods under Retail Sale and Purchase Agreements approved by Resolution No. 2463 of the Government of the Russian Federation dated December 31, 2020, Federal Law No. 152-FZ dated July 27, 2006 “On Personal Data”, Federal Law No. 54-FZ dated May 22, 2003, and other applicable laws and regulations of the Russian Federation.

1.3. The Buyer means an individual who intends to order or purchase, or who orders, purchases or uses goods exclusively for personal, family, household or other purposes unrelated to business activities.

1.4. By placing an order, the Buyer confirms that the Buyer has the legal capacity required to enter into the agreement and provides accurate information necessary for placing, paying for and delivering the order.

1.5. Full and unconditional acceptance of this Offer shall be deemed to occur when the Buyer completes the order placement process on the Website and clicks the “Pay for the Order”, “Proceed to Payment” or another button with an equivalent and unambiguous purpose, provided that a notice confirming acceptance of this Offer and an active link to its text are displayed immediately next to such button.

1.6. Where payment is made by a separate action after the order has been placed, payment of the order in full or in part shall also constitute acceptance of this Offer.

1.7. The agreement shall be deemed concluded when the Seller receives the Buyer’s notification of the intention to enter into the agreement or when the Buyer performs any other action constituting acceptance under Clauses 1.5–1.6 of this Offer.

1.8. The Seller may amend this Offer unilaterally. A new version shall apply to orders placed after it has been published on the Website. An order placed earlier shall be governed by the version of the Offer in force at the time when such order was placed.

1.9. The Seller shall provide the Buyer with an opportunity to review the current version of the Offer before the order is placed and paid for.

2. Product Information and Subject Matter of the Agreement

2.1. The Seller undertakes to transfer to the Buyer the goods specified in the order, and the Buyer undertakes to accept and pay for the goods, as well as any selected additional services, including delivery, unless the cost of such services is offset by a discount provided by the Seller.

2.2. The product name, principal consumer properties, ingredients, quantity or volume, price, images, information about the manufacturer, country of origin, expiry date, storage conditions, method of use and other product information shall be provided on the product page, packaging, label or accompanying documentation.

2.3. Product images on the Website are provided for information purposes. The shade of a product or its packaging may differ slightly from the image due to screen colour reproduction, lighting used during photography and permissible changes to the packaging design that do not affect the properties or intended purpose of the product.

2.4. Before the order is placed, the Buyer shall be provided with all product information required by law, including information about the product, price, terms of purchase, payment methods, delivery conditions and costs, expiry date, manufacturer, rules for safe use, procedures for submitting claims, and the procedure and time limits for refusing and returning the product.

2.5. A product displayed on the Website may be temporarily unavailable. Displaying information about a product does not in itself guarantee its availability until the Seller has confirmed that the relevant order can be fulfilled.

2.6. The Seller may limit the number of units of the same product in one order where such limitation is caused by actual stock availability, promotional conditions or the need to prevent misuse of discounts.

3. Product Prices, Discounts and Bonuses

3.1. Product prices shall be displayed on the Website in Russian roubles and shall include all applicable taxes.

3.2. The final order price, including the price of the goods, delivery costs, discounts, promotional codes and redeemed bonuses, shall be displayed to the Buyer before the Buyer proceeds to payment.

3.3. The Seller may change prices before an order is placed. The price of an order that has already been placed and confirmed may not be changed, except where an obvious technical pricing error is corrected with the Buyer’s consent.

3.4. Discounts, promotional codes and bonuses shall be applied in accordance with the terms of the relevant promotion or loyalty programme. Unless expressly stated otherwise, discounts and promotional codes may not be combined.

3.5. A discount equal to the delivery cost may be allocated among the products included in the order and reflected in the sales receipt as a reduction in the price of such products. The delivery service may nevertheless be shown in the sales receipt as a separate item at its actual cost.

3.6. In the event of a full or partial return, the refundable amount shall be determined based on the amount actually paid by the Buyer for the returned products, taking into account all applied discounts, promotional codes and bonuses.

4. Placing an Order

4.1. The Buyer shall place the order independently on the Website.

4.2. When placing an order, the Buyer shall provide accurate information necessary for performance of the agreement, including the recipient’s name, contact telephone number, email address, delivery address or selected pick-up point, hereinafter referred to as the “Pick-up Point”.

4.3. Before confirming the order, the Buyer shall verify the order contents, quantity of goods, total price, address or Pick-up Point, delivery method and contact details.

4.4. The Seller may contact the Buyer to clarify the order details, delivery method, address, product availability and other circumstances necessary for performance of the agreement.

4.5. If the order cannot be fulfilled due to a product being out of stock, a defect being identified before dispatch, a technical error or other objective circumstances, the Seller shall notify the Buyer and offer one of the following options:

• replacement of the unavailable product;
• removal of the unavailable product from the order;
• postponement of the order fulfilment date;
• full cancellation of the order.

4.6. An unavailable product may only be removed or replaced with the Buyer’s consent. If a product is removed, the amount paid for that product shall be refunded. The remaining part of the order may be fulfilled if the Buyer has agreed to partial fulfilment.

4.7. The Seller may cancel the order before it is transferred to the carrier where fulfilment is objectively impossible. Where a paid order is cancelled, all amounts received from the Buyer shall be refunded in full.

4.8. The Buyer shall bear the risk of consequences arising from incomplete, inaccurate or erroneous information provided by the Buyer where such information makes delivery impossible or causes additional expenses.

5. Payment

5.1. Payment shall be made using one of the methods available on the Website, including bank cards, faster payment systems, payment-by-parts services, instalment services and other payment services.

5.2. Where a third-party payment service is used, relations connected with the provision of instalments, credit or split payments may also be governed by the terms of the relevant bank or payment service provider.

5.3. The Buyer’s payment obligation shall be deemed fulfilled after successful payment has been confirmed by the payment system and the relevant confirmation has been received by the Seller.

5.4. An electronic sales receipt shall be sent to the telephone number or email address provided by the Buyer in accordance with Federal Law No. 54-FZ dated May 22, 2003.

5.5. When a refund is made, the actual time required for funds to be credited to the Buyer’s bank account or payment instrument may depend on the processing procedures and time limits of the relevant bank or payment system.

6. Delivery

6.1. Delivery shall be performed by carriers, delivery services and Pick-up Point operators engaged by the Seller, including CDEK, Ozon and other operators available during the order placement process.

6.2. Delivery may be made to the Pick-up Point or parcel locker selected by the Buyer or by courier to the specified address.

6.3. Delivery is a separate paid service. Its cost shall be calculated when the order is placed, disclosed to the Buyer before payment and may be shown as a separate item in the sales receipt.

6.4. During a “Delivery at Our Expense”, “Free Delivery” or similar promotion, the Seller may provide a discount on the goods equal to the delivery cost. In this case, the delivery cost may be shown as a separate item in the order and sales receipt, while the corresponding discount is allocated among the product items.

6.5. The delivery period specified on the Website is an estimated period and depends on the region, the carrier’s and Pick-up Point’s operating schedules, weather conditions, traffic conditions and other circumstances.

6.6. The Seller shall transfer the goods within the agreed period. Where the estimated delivery period changes, the Seller or carrier shall notify the Buyer by an available means of communication.

6.7. Transfer of the order to the carrier shall not constitute transfer of the goods to the Buyer. The goods shall be deemed transferred to the Buyer when they are physically handed over to the Buyer or to the recipient designated by the Buyer.

6.8. The initial delivery service shall be deemed actually performed:

• for delivery to a Pick-up Point or parcel locker — once the consignment has been delivered to the selected Pick-up Point or parcel locker and the recipient has been given an opportunity to collect it;
• for courier delivery — once the courier has arrived at the specified address and taken the actions required under the carrier’s rules to hand over the order;
• where delivery is impossible for reasons attributable to the Buyer — once the carrier has documented an attempted delivery.

6.9. Reasons attributable to the Buyer include, in particular:

• failure to collect the order during the storage period;
• refusal to accept the order;
• absence of the recipient at the specified address;
• inability to contact the recipient using the specified number;
• provision of an incorrect or incomplete address;
• provision of incorrect contact details;
• failure to provide information required to collect the consignment.

6.10. The order storage period shall be determined by the rules of the relevant carrier or Pick-up Point and shall be communicated to the Buyer by the carrier or Seller or displayed in the tracking information.

6.11. Where delivery cannot be completed because the Buyer provided incorrect or incomplete information or for another reason attributable to the Buyer, repeat delivery shall be paid for separately by the Buyer.

6.12. The risk of accidental loss of or accidental damage to the goods shall pass to the Buyer when the goods are physically handed over to the Buyer or the recipient designated by the Buyer.

7. Receipt of Goods

7.1. The goods shall be handed over to the Buyer or the recipient designated by the Buyer in accordance with the identification rules established by the carrier.

7.2. When receiving the order and before opening the individual product packaging, the Buyer is advised to check:

• the integrity of the shipping packaging;
• the number of packages;
• the presence of visible damage or signs of opening;
• whether the delivered order corresponds to the shipment details.

7.3. If damage to the shipping packaging, shortage or another obvious discrepancy is discovered, the Buyer is advised to record the issue together with the carrier’s representative, draw up a report, take photographs or video footage and notify the Seller without delay.

7.4. The absence of a carrier’s report shall not in itself deprive the Buyer of any rights provided by law, but it may make it more difficult to establish when and why the damage occurred.

8. Refusal of Goods Before Transfer

8.1. The Buyer may refuse the goods at any time before they are transferred to the Buyer.

8.2. If the Buyer cancels the order before it is transferred to the carrier and the Seller has not yet incurred necessary expenses connected with fulfilment, the full amount paid shall be refunded to the Buyer.

8.3. If, at the time of cancellation, the order has already been transferred to the carrier or the Seller has already incurred necessary expenses connected with its dispatch, the Seller shall refund the amount actually paid for the goods less the necessary and documented expenses directly incurred in connection with fulfilment of that order.

8.4. The expenses referred to in Clause 8.3 may include:

• the actual cost of the initial transportation of the order from the Seller to the Pick-up Point, parcel locker or the Buyer’s address;
• the fee for an actual courier delivery attempt;
• carrier storage charges exceeding the free storage period, where such charges arose because the Buyer failed to collect the order;
• the actual cost of returning an unclaimed or rejected consignment from the Pick-up Point, parcel locker or delivery address to the Seller.

8.5. Deducted expenses shall be determined on the basis of documents, reports, registers, statements, invoices, itemised records or carrier tariffs relating to the specific consignment. At the Buyer’s request, the Seller shall provide a calculation of the deducted amount.

8.6. If the order is not collected during the storage period, the Buyer refuses it at the Pick-up Point or upon delivery, or the carrier is unable to hand over the order for reasons attributable to the Buyer, this shall be treated as the Buyer’s refusal to perform the agreement before transfer of the goods.

8.7. In the circumstances set out in Clause 8.6, the amount actually paid for the goods shall be refunded to the Buyer less the necessary and documented expenses specified in Clauses 8.3–8.5 of this Offer.

8.8. The deduction shall be made within the amount of the Seller’s counterclaim for reimbursement of necessary expenses. If the expenses exceed the amount otherwise refundable, the Seller may submit a separate claim to the Buyer for reimbursement of the remaining documented amount.

8.9. This Section shall not apply where the refusal is caused by delivery of defective goods, goods that do not correspond to the order, violation of the agreed assortment by the Seller or another breach by the Seller.

9. Return of Goods of Proper Quality After Receipt

9.1. The Buyer may refuse goods of proper quality within 7 calendar days after the goods have been transferred to the Buyer.

9.2. If written information about the procedure and time limits for returning goods of proper quality was not provided to the Buyer at the time of delivery, the Buyer may refuse the goods within 3 months from the date of transfer.

9.3. Goods of proper quality may be returned provided that the following have been preserved:

• the product’s marketable appearance;
• the product’s consumer properties;
• individual packaging, seals and protective elements;
• a document confirming the fact and terms of purchase or other evidence that the goods were purchased from the Seller.

9.4. The absence of a sales receipt or other purchase document shall not prevent the Buyer from relying on other evidence that the goods were purchased from the Seller.

9.5. The Buyer may not refuse goods of proper quality that have individually determined properties where such goods may be used exclusively by the Buyer who purchased them.

9.6. Classification of a product as a perfume or cosmetic product does not in itself exclude the right of refusal in a distance sale. However, a used product, a product with opened individual packaging, broken seals, protective membranes or other signs of use may fail to satisfy the requirement that its marketable appearance and consumer properties remain intact.

9.7. When refusing goods of proper quality after receipt, the Buyer shall return the goods to the Seller. The Buyer shall bear the cost of returning such goods.

9.8. The Seller shall refund the amount actually paid for the returned goods no later than 10 calendar days from the date on which the Buyer submits the relevant request, excluding the Seller’s expenses for collecting or transporting the returned goods from the Buyer.

9.9. If the Buyer pays the return shipping costs independently, the Seller may not deduct the same expenses again.

9.10. Whether the initial delivery cost, where delivery was actually completed before the goods were handed over to the Buyer, is refundable shall depend on the legal and factual structure of the specific order, the contents of the sales receipt, the terms of any applied discount and applicable legal requirements. The Seller shall not deduct any amounts where such deduction is expressly prohibited by law.

10. Defective Goods

10.1. If a defect is discovered, the Buyer may exercise the rights provided for in Articles 18–24 of the Law of the Russian Federation “On Consumer Rights Protection”.

10.2. The Buyer may, in particular, demand:

• replacement of the goods;
• a proportionate reduction in the price;
• free rectification of the defect, where applicable;
• reimbursement of defect-removal expenses, where applicable;
• termination of the agreement and a refund of the amount paid.

10.3. At the Seller’s request, defective goods shall be returned at the Seller’s expense.

10.4. Expenses associated with the return of confirmed defective goods, incorrectly supplied goods or an incomplete order shall be borne by the Seller.

10.5. The Seller may inspect the quality of the goods and, where a dispute arises regarding the cause of a defect, arrange an expert examination in accordance with the procedure established by the laws of the Russian Federation.

10.6. The Buyer may participate in the quality inspection and expert examination in the cases and according to the procedure provided by law.

10.7. If the expert examination establishes that the defect arose due to circumstances for which the Seller is not responsible, the Buyer shall reimburse the expenses for the expert examination, storage and transportation of the goods where such reimbursement is provided for by law.

10.8. The provisions on deduction of expenses in the event of an unmotivated refusal of goods of proper quality shall not apply to claims arising from product defects or a breach of the agreement by the Seller.

11. Procedure for Submitting a Return Request

11.1. To cancel an order, return goods or submit a claim, the Buyer shall send a request:

• by email to askme@pmkl.ru;
• through the feedback form on the Website, where available;
• to the Seller’s registered address.

11.2. The request should preferably include:

• the Buyer’s full name;
• the order number and date;
• the name of the goods being returned;
• the reason for the request;
• the Buyer’s requested remedy;
• the Buyer’s contact telephone number and email address;
• photographs of the product, packaging, labelling and identified defect where the request concerns quality or damage;
• bank details where objectively required for processing the refund.

11.3. After receiving the request, the Seller shall inform the Buyer of the procedure, address and permitted method for returning the goods.

11.4. The Buyer should not send goods on a cash-on-delivery basis without prior approval. The Seller may refuse to collect a cash-on- delivery consignment where that method was not agreed in advance.

11.5. The Buyer shall ensure that the returned goods are properly packaged so as to prevent damage during transportation.

11.6. The Buyer’s choice of a more expensive return method than the reasonable method offered by the Seller shall not in itself oblige the Seller to reimburse additional expenses beyond the amount required by law.

12. Refunds

12.1. Refunds shall generally be made using the same payment method that was used for the original payment, unless another method is agreed by the parties and does not conflict with the law or the relevant payment system’s rules.

12.2. The refundable amount shall be calculated taking into account:

• the amount actually paid for the returned goods;
• applied discounts and promotional codes;
• redeemed bonuses;
• whether the return is full or partial;
• expenses that the Seller may deduct or set off in accordance with the law and this Offer.

12.3. In the event of a partial return, a discount granted for the order may only be recalculated where such a condition expressly followed from the promotional rules, was disclosed to the Buyer before the order was placed and does not place the Buyer in a less favourable position than that provided by law.

12.4. The refund period shall depend on the nature of the Buyer’s request and applicable law. Where the law provides a specific period for satisfying a particular claim, that specific period shall apply.

13. Loyalty Programme, Bonuses and Promotional Codes

13.1. The terms of the loyalty programme, accrual and redemption of bonuses, use of promotional codes and promotions shall be published separately on the Website.

13.2. Bonuses are not money, electronic money, securities or an independent property right and may only be used to obtain a discount subject to the loyalty programme rules.

13.3. If the entire order is returned, bonuses awarded for that order shall be cancelled.

13.4. In the event of a partial return, awarded bonuses shall be recalculated in proportion to the value of the purchase retained by the Buyer.

13.5. Bonuses used to pay for returned goods shall be restored or otherwise taken into account when calculating the refund in accordance with the loyalty programme rules and applicable law.

13.6. If the order is cancelled before receipt, remains uncollected or cannot be delivered, bonuses awarded for that order shall be cancelled.

14. Personal Data and Order-Related Communications

14.1. The Buyer’s personal data shall be processed in accordance with the laws of the Russian Federation and the Personal Data Processing Policy available at: https://pmkl.ru/privacy-policy .

14.2. Personal data shall be used for placing and fulfilling orders, processing payments, arranging delivery, issuing refunds, handling requests, complying with legal requirements and protecting the Seller’s legitimate interests.

14.3. For the purpose of performing the agreement, necessary data may be transferred to carriers, Pick-up Point operators, payment organisations, fiscal data operators, banks and other persons directly involved in fulfilment of the order, to the extent necessary for the relevant purpose.

14.4. The Buyer agrees to receive service messages relating to order placement, payment, preparation, delivery, storage, collection, cancellation and return by email, telephone, SMS or messenger.

14.5. Service messages necessary for performance of the agreement shall not constitute advertising.

14.6. Advertising messages shall only be sent where the Buyer has provided separate prior consent, where such consent is required by law. The Buyer may unsubscribe from advertising messages using an available method.

15. Electronic Communications

15.1. The parties recognise the legal validity of applications, notices and messages sent through the Website, by email, SMS, messenger or other communication channels specified by the parties, provided that the sender and content of the message can be reliably identified.

15.2. The Seller shall send messages using the contact details provided by the Buyer when placing the order.

15.3. The Buyer shall ensure the security of access to the specified telephone number and email address and shall promptly notify the Seller of any change to such details in relation to an order that has not yet been fully performed.

16. Liability of the Parties

16.1. The parties shall be liable for non-performance or improper performance of their obligations in accordance with the laws of the Russian Federation.

16.2. The Seller shall not be liable for inability to fulfil an order caused by inaccurate or incomplete information provided by the Buyer, provided that the Seller acted in good faith and took reasonable measures to perform the agreement.

16.3. The Seller shall not be liable for the actions of banks, payment systems or carriers to the extent that such actions are beyond the Seller’s reasonable control. This provision shall not, however, release the Seller from obligations owed to the consumer that are expressly imposed on the Seller by law.

16.4. No provision of this Offer may be interpreted as limiting the Buyer’s rights or excluding the Seller’s liability where such limitation or exclusion is prohibited by law.

17. Force Majeure

17.1. A party shall be released from liability for breach of an obligation if it proves that proper performance became impossible due to extraordinary and unavoidable circumstances under the relevant conditions.

17.2. Force majeure circumstances may include natural disasters, military action, terrorist attacks, prohibitions and mandatory orders of public authorities, emergencies and other circumstances meeting the statutory criteria for force majeure.

17.3. Lack of funds, breach of obligations by counterparties, lack of goods on the market and ordinary technical or logistical difficulties shall not in themselves constitute force majeure.

17.4. The occurrence of force majeure shall not terminate the obligation to refund money where the legal grounds for such refund have arisen.

18. Claims and Dispute Resolution

18.1. The Buyer may send a request or claim by email to askme@pmkl.ru or to the Seller’s registered address.

18.2. The Seller shall consider the Buyer’s claims within the time limits established by law for the relevant type of claim. Stating a general response period shall not alter any specific statutory time limit for satisfying individual consumer claims.

18.3. The parties shall endeavour to resolve disputes through negotiations. A mandatory pre-trial claim procedure shall apply only where expressly required by law.

18.4. The Buyer may apply to a court for protection of the Buyer’s rights in accordance with the jurisdiction rules established by consumer protection legislation.

18.5. This Offer shall not restrict the Buyer’s right to apply to Rospotrebnadzor, a court or another competent public authority.

19. Final Provisions

19.1. If any provision of this Offer is declared invalid, the remaining provisions shall remain valid.

19.2. Matters not governed by this Offer shall be governed by the laws of the Russian Federation.

19.3. If a provision of this Offer conflicts with a mandatory legal rule, the relevant mandatory legal rule shall apply.

19.4. Once the parties have performed their principal obligations, the agreement shall terminate, except for obligations relating to returns, product quality, settlements, handling of requests, liability and other obligations that remain in force by their nature or by operation of law.

This English version is provided for information purposes only. In the event of any discrepancy between the Russian and English versions, the Russian version shall prevail.

20. Seller’s Details

Promakeup Limited Liability Company
Short name: Promakeup LLC
Taxpayer Identification Number: 9713011844
Primary State Registration Number: 1247700180078
Registered address: 107A Dmitrovskoye Shosse, Building 4, Moscow, 127247, Russian Federation
Email: askme@pmkl.ru
Website: https://pmkl.ru